Dispute resolution

If you are a business owner or manager, disputes are more than likely a regular occurrence. Customers, employees, suppliers and tradespeople are all common examples of parties you might have a dispute with. Dealing with these issues in a professional and sensible manner will help you to achieve the best outcomes for your business. Here are some guidelines for effective business dispute resolution:

Don’t let it get personal: As soon as a dispute crosses over into personal territory, it becomes significantly harder to resolve. If the other party is attempting to place a personal spin on things, take a deep breath and rise above it. Similarly, if you’re feeling tempted to say something personal, remember that in the end it will probably do you more harm than good.

Listen: Even if the other party is being completely unreasonable, you should always listen to their grievances. If they feel that they have been heard, they will be more likely to accept your perspective. Getting an insight into their frame of mind will also make it easier for you to propose a solution that will be acceptable to them.

Be open to suggestions: If the other party, or anyone else who is involved in the situation, has a suggestion for resolution, consider it. Even if it is a solution that it unacceptable for you, think about whether you could implement some aspects of it. At the very least aim to give an insightful explanation as to why it is impossible.